Webex AI agents: Cisco lets bots join meetings and run multi-step jobs
AnalysisAn agent can now be invited into a Webex meeting the way a colleague is. At WebexOne on October 7, Cisco said agents can sit in spaces, meetings and calls and carry out multi-step work across apps, such as pulling usage stats and then updating a PowerPoint deck. Managed agents take on long tasks and come back for approval, and Cisco plans to bring Anthropic's Claude in through that layer. For developers, a Webex Contact Center MCP server (MCP is the protocol that lets AI models call outside tools) is in beta with general availability slated for October, and agent-to-agent protocol support follows in December. Most of the rest lands in early 2027.